At Chic Warp Sales, we’re committed to making your shopping experience as effortless as slipping into our buttery-soft basics. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to our global community of style-conscious women:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipping
  • Free Shipping (orders over $50) – via EMS
    • Delivery within 15-25 business days after shipping

Note: We currently don’t ship to certain parts of Asia and some remote regions. During checkout, you’ll see if we deliver to your location.

Easy Returns & Exchanges

We want you to love every piece in your capsule wardrobe. If something doesn’t fit perfectly into your style journey, our seamless return process is here to help.

Return Policy

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original order number required
  • Items must be packed securely in original packaging

Important Exception: For hygiene reasons, we cannot accept returns on sports bras unless they arrive defective or damaged. These items are final sale to ensure the highest standards for all our customers.

3-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (to help us improve)

Use this template for your email:

Subject: Return Request for Order #[Your Order Number]

Dear Chic Warp Team,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

– [Item Name] in size [Size], color [Color]

Reason for return: [Fit/Quality/Other – please specify]

Please provide return instructions at your earliest convenience.

Best regards,

[Your Full Name] [Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive:

  • US customers: prepaid return label
  • International customers: return address and instructions

Tip: For your protection, we recommend using a trackable shipping service and retaining your receipt until your refund processes.

Step 3: Receive Your Refund

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds issued to original payment method
  • Processing times:
    • Credit cards: 5-10 business days
    • PayPal: 3-5 business days
  • You’ll receive email confirmation when completed

Exchanges

Need a different size or color? We make exchanges effortless:

  • Follow the return process above
  • In your email, specify you’d like an exchange and include your new size/color preference
  • We’ll process your exchange once we receive the original item

Pro Tip: For faster service, place a new order for the desired item while processing your return.

Return Shipping Costs

  • US customers: Free returns (prepaid label provided)
  • International customers: Customer pays return shipping unless item is defective/incorrect
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your chic essentials arrive damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll promptly send a replacement or issue a full refund

Have Questions?

Our customer care team is as responsive as our stretch fabrics—reach us at [email protected].

Thank you for being part of our global community of style-conscious women. We’re committed to making every aspect of your shopping experience—from delivery to returns—as effortless as our versatile basics.

Chic Warp Sales
2531 Prestwick Avenue, Concord, US 94519