At Chic Warp Sales, we want you to love every piece in your capsule wardrobe as much as we do. If your purchase doesn’t fit perfectly into your style journey, our hassle-free returns process is here to help—just as seamless as slipping into our buttery-soft tops.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Provide your original order number (found in your confirmation email)
  • Pack items securely in their original packaging
Note: For hygiene reasons, we cannot accept returns on sports bras unless they arrive defective or damaged. These items are final sale to ensure the highest standards for all our style-conscious customers.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (to help us improve your future shopping experience)
Subject: Return Request for Order #[Your Order Number] Dear Chic Warp Team, I would like to initiate a return for the following item(s) from order #[Your Order Number]: – [Item Name] in size [Size], color [Color] – [Item Name] in size [Size], color [Color] Reason for return: [Fit/Quality/Other – please specify] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive:

  • A prepaid return label (for US customers)
  • International return address (for global customers)
  • Detailed packing instructions

Tip: For your protection, we recommend using a trackable shipping service and retaining your receipt until your refund processes.

Step 3: Receive Your Refund

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds will be issued to your original payment method
  • Processing times:
    • Credit cards: 5-10 business days
    • PayPal: 3-5 business days
  • You’ll receive email confirmation when completed

Exchanges

Need a different size or color? We make exchanges effortless:

  1. Follow the return process above
  2. In your email, specify you’d like an exchange and include your new size/color preference
  3. We’ll process your exchange once we receive the original item

Note: For faster service, we recommend placing a new order for the desired item while processing your return.

Return Shipping

Your return shipping costs depend on your original order:

  • Free returns for US customers (prepaid label provided)
  • International returns: Customer pays return shipping unless item is defective/incorrect
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your chic essentials arrive damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll promptly send a replacement or issue a full refund

Have questions? Our customer care team is as responsive as our stretch fabrics—reach us at [email protected].

Thank you for being part of our global community of style-conscious women. We’re committed to making every aspect of your shopping experience—including returns—as effortless as our versatile basics.