Welcome to Chic Warp Sales’ FAQ section! We’ve compiled answers to the most common questions about our effortless wardrobe essentials, shipping policies, and more. Can’t find what you’re looking for? Email us at [email protected].

Product Questions

What types of clothing does Chic Warp Sales specialize in?
We offer versatile, comfortable basics designed for the modern woman’s lifestyle. Our collection includes dresses & jumpsuits, long sleeve tops, pants, short sleeve tops, shorts & skirts, and sports bras – all crafted to transition seamlessly from yoga class to weekend brunch.
How do I choose the right size?
Our pieces are designed with smart sizing for real women’s bodies. We recommend checking our detailed size charts (available on each product page) and ordering multiple sizes if you’re unsure – you can easily return what doesn’t fit within our 15-day return window.
Are your clothes suitable for athletic activities?
Absolutely! While we’re not exclusively a sportswear brand, many of our pieces (especially our sports bras and moisture-wicking tops) are perfect for low-impact workouts. All our fabrics are chosen for both comfort and functionality.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. After processing:
• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
• Free Shipping (orders $50+): 15-25 business days via EMS
You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia (due to customs restrictions). Our global customers appreciate that we deliver the same quality basics everywhere.
Can I change my shipping address after ordering?
Address changes must be made within 2 hours of placing your order. Email us immediately at [email protected] with your order number. Once shipped, we cannot redirect packages.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached. We’ll refund your original payment method (minus shipping costs) within 5-7 business days of receiving your return.
How do I initiate a return?
Email [email protected] with your order number and which items you’re returning. We’ll provide a prepaid return label and instructions. For international returns, a $7.95 return fee will be deducted from your refund.
Do you offer exchanges?
Currently we only process returns for refunds. For size/color changes, we recommend placing a new order and returning the original items. Our quick processing means you’ll likely receive your new items faster than traditional exchanges!

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. Double-check your details or try an alternate payment method. For persistent issues, contact your card issuer before reaching out to us.
Do you store my credit card information?
For your security, we never store full credit card details. PayPal users benefit from their encrypted payment system. All transactions comply with PCI security standards.

Customer Service

How do I contact customer service?
Our team is happy to help at [email protected]. We typically respond within 24 hours (excluding weekends). For faster service, include your order number and specific question in your first email.
Where is Chic Warp Sales located?
Our operations are based at 2531 Prestwick Avenue, Concord, US 94519. Please note this is not a retail location – we’re an online-only boutique designed for effortless digital shopping.
Do you offer styling advice?
Absolutely! Our collections are designed to mix-and-match effortlessly. Email us your wardrobe questions or style goals, and we’ll recommend pieces that work for your lifestyle. Many busy women love our “capsule wardrobe” suggestions that maximize versatility.

Still have questions? We’re here to make your Chic Warp experience as seamless as our clothing.
Email [email protected] anytime.